eCover 3D - eBook Cover Software

Questions About Your Order

How quickly should I expect a response to my online order of eCover3D?

Online orders are processed immediately, so the key should not take very long to arrive. If for some reason you have not received your key one hour after the order was confirmed, then please check your Spam filter to make sure it hasn't caught the message.

Questions About Your Registration Keys

How do I activate my software?

When you start the eCover 3D in the trial version you are presented with a Reminder Window that has a 'Enter Key' button. Click the 'Enter Key' button and you will immediately see Enter Key Window. Here you need to enter your Name and Key exactly as it is in your email receipt and click OK. Your software will now be activated and you will no longer see the Reminder Window when starting eCover 3D.

Questions About Installing Your Software

Can I upgrade directly from the trial version?

Yes, you can upgrade from the trial version by clicking on the 'buy now' button. After receiving your Name and Key simply enter these and your software will be activited.

Questions About Upgrades and Guarantees

What is your upgrade and update policy for eCover 3D?

Our policy is that all future updates and upgrades to eCover 3D will be provided at no additional cost to our registered customers.

What is the guarantee policy for eCover 3D?

We have provided you will a fully featured version of the software. This will allow you to make sure that eCover 3D performs 100% to your satisfaction. As you have the opportunity to ‘try before you buy’ you understand and agree that there is a no refund policy for the purchase of the software. When you are ready to register simply enter your name and key for activation to the registered version. Considering the fact that you are actually using the software with all the features we feel that this is best guarantee we can provide to insure that eCover 3D is the right software for you.

Questions About System Requirements

What are the system requirements?

For more information, also see System Requirements

Questions About Fuly Featured Trial Period

What is the fully featured functional version?

We want you to be completely satisfied with how eCover 3D will work for you. Therefore, we have made a fully functional trial version available for you to try out. This means you get to check out every feature of eCover 3D in advance. We feel this is best the guarantee as you will know how to use the software and what it can do for you before you buy. When you are ready simply register eCover 3D.

How long is the trial period?

You have a 30 day free trial period to use eCover 3D.

Questions About Template Library See the Video on How to Do This

How to change the path to the templatelib

Please note the instructions for changing the path to your templatelib. After you have installed eCover 3D you may want to change the templatelib that contains the pre-designed templates by clicking the File menu > Preferences > and you will see the General tab window. Here change the path to your templatelib (by clicking the box on the right) for example, C:\Program Files\eCover3D\templatelib

Error Message 'Direct3d Device lost'

Why do I get the Error Message 'Direct3d Device lost'?

1. You do not have Direct X Please see: System Requirements There is a link to download the latest version from Microsoft.

2. eCover 3D has very advanced features that require computers with modern video cards. The video cards must be compatible with Direct X, 32 MB video memory to ensure the best performance and results

Please note: While some video cards will work with new versions of Direct X it will not utilize newer features beyond Direct X6 because the video hardware will not support this. As a result, when eCover 3d tries to activate features that the video card does not support, then Direct X is down and you receive the error message 'Direct3d Device lost'.